Although passengers know that airline companies fly to the locations they require to take a trip to, whether it be for service, pleasure, or relational reasons, they may not understand that some are offered by cargo-only trips; code-share solutions, in which one more carrier operates the aircraft; or charter arrangements, which make it possible for airline companies to expand their reach to cities only sustainable by team or travel agency reservations, specifically throughout seasonal-demand periods.
Performing in the abilities of overseer and instructor, the writer experienced one such charter flight operation-that of Austrian Airline companies in Cancun, Mexico-at the start of its Winter months 2006-2007 schedule. Observed was the period’s inaugural trip.
1. Mexican Civil Aviation Laws
Austrian Airline companies was handled by Traveler Dealing with Services/Maca in Cancun. According to Mexican Civil Aviation Regulations, all ground dealing with firms were called for to comply with three laws.
They first required to send a letter from the taken care of service provider, confirming that the ground company concerned was properly trained in the locations of Trip Strategy Coordination, Weight and also Equilibrium, Ramp Procedures, Refueling Procedures, and also Traveler Solution. The letter likewise required to indicate the names of the staff really learnt these locations.
They secondly required to possess copies of the appropriate, aircraft-specific operations manual( s). In the case of the Cancun flight, it was the one concerning the Boeing 767.
Finally, they needed to submit a hand-operated check-in plan, with the necessary seat charts, boarding passes, and also various other supplies.
2. Ground Workflow Training
In order to accomplish the training need, the author reviewed the Cancun Terminal Operation Strategy, inclusive of the passenger check-in and Centralized Tons Control (CLC) treatments, with the handling company’s Task Manager quickly after his arrival in Mexico, and also held 2 training courses with its staff the complying with day.
The first, the 2.5-hour Austrian Airline Companies Load Sheet Familiarization Training, consisted of a review of the Central Lots Control (CLC) treatments, tons plans, the creation of an inbound load plan based upon the day’s actual container/pallet distribution message (CPM), and also the cumulative completion of a hand-operated lots sheet example, copies of which were put on data at the Cancun terminal.
Throughout the second session, held after the flight left, the author again assessed the CLC procedures with the 3 personnel who had been not able to attend the early morning class.
3. Traveler Check-In
Guest check-in as well as boarding occurred in Terminal 1. A small passenger service workplace, situated behind the Mexicana de Aviacion check-in counters, was situated in the Vuelos Nacionales (Domestic Trips) area noble air charter of Terminal 2, while the Workflow workplace was located behind the safety checkpoint as well as on the ramp side of Incurable 2. A complimentary, occasionally run passenger shuttle attached the two buildings from designated incurable frontage departure factors. Incurable 3, intended for global flights, was scheduled for March 2007 completion at that time.
The Passenger Managing Services/Maca Obligation Manager of Austrian Airline companies’ Cancun trip procedures, a licensed Aircraft Dispatcher, had actually generated 15 years in the airline/aviation industry and took terrific pride in adhering to regulations.
Guest check-in was located in the just recently resumed, yet scaled down, hurricane-damaged Terminal 1, which was after that just inhabited by charter service providers, such as Miami Air, First Choice, Air Transat, and also Corsairfly.
Passenger check-in itself started three hrs before the set up 1640 departure time of the trip at counters that lay just a couple of yards from the incurable entrance. All passengers, based on Mexican protection regulations, were needed to have their luggage by hand checked before real check-in.
5 check-in positions were made use of: one for Amadeus (business) Class and also four for the economic climate cabin. The Traveler Solution Supervisor and business course check-in agent talked Spanish, English, and also German, and also seat selection, offered by the MaestroDCS system, along with any kind of accredited upgradings, were collaborated with the Tui trip rep, whose business hired the flight.
Check-in itself was completed with the MaestroDCS system. During the process, a traveler requested a mobility device as well as it was instantly provided.